The 2.5 billion text messages sent every year by roaming customers in the EU cost over 10 times more than domestic short messages (SMS), show figures released by the European Commission. Calls on the industry for self-regulation and voluntary reductions of roaming prices for text messages have not been answered. The European Commission will therefore start working on measures to ensure that consumers benefit from a truly single market for mobile text services. The European Commission will also seek to put an end to “bill shocks” that can hit roaming customers using a mobile connection to surf the Internet.It is not fair on the consumer to pay a much higher price for these services while being abroad and especially not being properly informed about the charges incurred. The mobile phone operator should inform the consumer of the price of the service rendered, for example by sending him a SMS with the cost of the last service used.
Reference:
http://ec.europa.eu/information_society/activities/roaming/index_en.htm
