Personal debts are often created by mobile phone usage in Europe. It is
mainly due to the non-transparency of costs and the myriads of different
prepaid and post paid contracts. Matters got even worse with the
introduction of mobile phone number portability as customers are not
anymore aware of the mobile phone operator they might be calling. The
pricing of calls inside a mobile phone network operator is usually much
cheaper than calling a number of another mobile phone operator.
The situation of prepaid users is even worse as they have absolutely no
control of their spending, they can not review their communication
history as they do not get statements or there is no online statements
available. There have been in the past some sms scam where people have
been invited to reply to a received sms (participation in a lottery for
example) while the reply number was a premium number costing often a few
euros…(actually if you want to invent a system to get very fast rich,
just set up a system like that ;-))
So the action I would like to take is to oblige the operators to send a
sms to the client after each call, sms, mms or data connection informing
him about the costs involved in the last service been taken.
