International operator SKS365 partners with Wiraya to focus on player experience for leading Italian brand planetwin365
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SKS365, the leading sports betting operator,has announced the roll out of Wiraya’s software for automated customer interactions for their core brand planetwin365, with an initial focus in the Italian market. This approach delivers enhanced customer experience to generate increased conversion rates.
“We have always tried to have a player-centric culture, and we wanted to make all our customer communication touch points as personalised as possible. This means moving beyond the traditional, un-targeted mass-marketing messages that so many operators use to approach players.” Says Adalbert Wisniewski, Head of Sales Operations for SK365.
“While enhancing the experience for our players is key, ultimately, we feel by using Wiraya, we can build intelligence into our systems, targeting the right players, at the right time, to increase the customer lifetime value for the business.” Says Wisniewski.
“There’s a real challenge now for iGaming operators. A combination of tighter regulations, increased competition and greater expectations from customers, means that Customer Experience is becoming the prime way to differentiate your brand. In Italy in particular a ban on advertising makes the need to focus on existing player loyalty, more important than ever.” Says Wiraya’s iGaming Director, Hampus Lindberg.
Lindberg continues “With this is mind, combining planetwin365’s fun in game experience with engaging player communication, we think is a really pretty powerful combination. This not only delivers a positive experience for players, but ultimately increases deposits for planetwin365.”
About SKS365:
SKS365 Group is a multi-licensed international bookmaker and gaming operator from Austria, which has made significant gains in the European gaming sector since it’s foundation in 2009.
With over one and a half million registered customers today, including the flagship brand planetwin365 is one of the fastest growing sports betting portals in Europe.
Find out more at: sks365.com
About Wiraya:
Wiraya is an Automated Customer Interaction software that dramatically improves your customer experience KPI’s. It uses data and artificial intelligence to generate the optimum blend of voice, text and mobile messaging to inspire action from your players.
Started in Sweden in 2008, Wiraya now has offices in Stockholm, Malta and London, working across industries with a number of Europe’s largest brands as clients. Wiraya has processed over 100 million interactions to date.
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