IAGR announces International Regulatory Award 2023 winners

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The Norwegian Gambling Authority, New South Wales Independent Casino Commission (Australia) and Queensland’s Office of Liquor and Gaming (Australia) are the winners in IAGR’s annual awards program, the International Regulatory Awards.

The award winners were announced last night at a Gala Dinner in Gaborone, Botswana during the annual IAGR conference.

The awards aim to recognise exceptional regulators helping drive the industry forward. They were judged by a committee made up of IAGR Trustees and independent stakeholders.

The Norwegian Gambling Authority (NGA) took home the award for Regulatory Excellence 2023 for its exceptional efforts in reducing problem gambling in Norway. With a 50% reduction in individuals with gambling problems since 2019, the NGA’s multi-faceted approach includes stringent measures against illegal operators and meticulous oversight of legal operators.

IAGR Vice President and awards judge, Caroline Kongwa, said that the NGA’s comprehensive strategy and measurable impact make them a model for regulator excellence.

“Their collaborative approach with industry stakeholders shows a commitment to not just enforcing regulations but also to sharing knowledge for the betterment of the global gaming community,” said Kongwa.

The Office of Liquor and Gaming Regulation (OLGR) in Queensland, Australia won the award for Best Regulatory Campaign 2023 for their campaign aimed at addressing gambling-related harm in Australian First Nations communities.

Developed in collaboration with Aboriginal and Torres Strait Islander communities, the campaign successfully increased awareness and reduced stigma around gambling harm.

“The campaign stood out for its co-design process, which ensured cultural sensitivity and effectiveness,” explained Kongwa.

“It’s not just about hitting targets; it’s about meaningful engagement and lasting impact. OLGR has set a new benchmark for culturally nuanced campaigns.”

The NSW Independent Casino Commission (NICC) was the winner of the Regulatory Innovation 2023 award for its innovative approach to casino regulation in New South Wales, Australia.

Established in response to evolving challenges in the casino industry, the NICC’s submission demonstrated agility and effectiveness in its regulatory practices.

“The NICC’s rapid response to emerging challenges and focus on harm minimisation shows that regulatory bodies can be both powerful and agile, adapting quickly to protect both the industry and the public,” said Kongwa.

“On behalf of IAGR, I want to congratulate the three award winners and thank all those who submitted a nomination.

“Your efforts have helped to shine a light on individuals and teams across the globe who work tirelessly to set new standards in regulation in the ever-changing gambling landscape.”